Contact Us

Have a question about your ring, delivery, return or replacement? Contact the conceptelao support team at service@conceptelao.com.

We aim to respond within 24–48 business hours. For help with an existing purchase, please include your order number and the email address used at checkout.

Returns and replacements

Please contact us before sending a return. Returns are sent to our designated warehouse in the United States; our team will provide the correct address and instructions for your order. Please do not send returns to a company contact address.

For full details, read our Return Policy.

Helpful information

• Shipping rates and delivery times
• Frequently asked questions
• Privacy Policy

Company contact details

LASSAU LTD
292899 OFFICE SUITE 29A, 3/F. 23 WHARF STREET LONDON ENGLAND SE8 3GG