FAQ

Q: How much does shipping cost? A: We offer Standard Shipping for $5.99 on orders under $49.00. Orders of $49.00 and above qualify for Free Shipping. We also offer Expedited Shipping for $8.99.

Q: Do you accept returns? A: Yes, we accept returns. If you are not satisfied with your purchase, you may return the items to our designated return facility in Germany. Please refer to our Return Policy for detailed instructions.

Q: How can I contact customer service? A: You can reach us anytime via email at service@conceptelao.com.

Q: How long does it take to process an order? A: Orders are typically processed within 1 to 3 business days before they are shipped.