Return Policy

Last updated: October 28, 2026

30-day money-back guarantee

If your ring is not right for you, you may request a return within 30 days of the original shipment date. No reason is needed. Please contact service@conceptelao.com within this period with your order number to start your return.

Trying on your ring

You are welcome to carefully try on your ring. Trying it on does not affect your return eligibility, provided the ring remains undamaged. Please return it with its original packaging and any included accessories.

How to return

1. Email service@conceptelao.com with your order number and tell us you would like to return your ring.
2. Our team will provide return instructions and the address of our designated warehouse in the United States.
3. Pack your ring securely and send it to the address provided. Please contact us before shipping; do not use a company contact address as the return address.

Customers pay return shipping unless the ring arrived damaged or defective. If it arrived damaged or defective, contact us so we can help arrange the next steps.

Refunds

Once we receive and inspect your return, we will email you with the outcome. Approved refunds are processed to your original payment method within 5–7 business days. Your payment provider may need additional time to display the refund.

One-year replacement promise

Within one year of the original shipment date, you may request a fresh replacement ring. The replacement ring is free; you only pay the shipping cost.

To arrange a replacement, email service@conceptelao.com with your order number. Our team will explain the next steps and confirm the shipping charge before you proceed.

This replacement promise is separate from the 30-day money-back guarantee. These promises do not limit any rights you may have under applicable consumer law.