Terms of service

Last updated: October 28, 2026

Overview

These terms apply to the conceptelao website and purchases made through it. References to “we”, “us” and “our” refer to conceptelao. By using this website or placing an order, you agree to these terms and the applicable policies linked below.

Orders and payment

Orders are subject to acceptance and availability. Please provide complete, accurate and current contact, delivery and payment information. Payments are processed through the payment providers available at checkout.

We may decline or cancel an order because an item is unavailable, product or pricing information is incorrect, or fraud is suspected. If we cancel an order that has already been paid for, we will notify you and refund the payment for the cancelled order.

Prices and product information

Prices are in USD unless another currency is displayed. The final price, available shipping charges and applicable taxes are shown at checkout before payment. Prices may change for future orders; changes do not affect orders already accepted.

Please review the product description, finish and size selection before ordering. Product photographs are intended to show the design and details, but color may vary with screen settings and lighting.

Shipping, returns and replacements

Order preparation, shipping options and estimated delivery times are explained in our Shipping Policy.

Our Return Policy explains the 30-day money-back guarantee, undamaged try-on, returns to our United States warehouse and one-year replacement promise. Contact our team for the correct return address before sending an item.

Using the website

You must not use this website for unlawful purposes, submit fraudulent information, infringe the rights of others, or interfere with the website's operation or security.

The text, logos, images and other materials on this website belong to conceptelao or their respective owners. Please obtain the relevant owner's permission before reproducing or using them beyond uses permitted by law.

We work to keep the website available and accurate, but cannot guarantee uninterrupted or error-free access. Website features may change over time. This does not remove our obligations for accepted orders or our published return and replacement promises.

Privacy

Information about the collection, use and sharing of personal information is provided in our Privacy Policy.

Your rights

Nothing in these terms excludes or limits consumer rights or liabilities that cannot be excluded or limited under applicable law.

Contact

Questions about these terms can be sent to service@conceptelao.com.

LASSAU LTD
292899 OFFICE SUITE 29A, 3/F. 23 WHARF STREET LONDON ENGLAND SE8 3GG